Privacy Policy

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Last updated: September 29, 2026

This policy explains how P.E.M. Fixtures ("we" or "us") handles information collected through chippendaleli.com, our online store and customer communications.

Information we collect

When you order, contact us or subscribe, we collect the information you provide, such as your name, email, phone number, billing and shipping addresses, order details, messages and marketing preferences. Payment providers collect the payment information needed to process your purchase. We receive transaction and payment-status information to manage your order. Please do not send card numbers or passwords by email or chat.

Our website platform also collects site-visit and technical information to operate the website, measure traffic and improve performance. Cookies and similar technologies help support the shopping cart, checkout, security, preferences and site analytics.

How we use information

We use information to process payments and orders, arrange shipping, answer questions, resolve damaged or incorrect orders, prevent fraud and maintain business, accounting and tax records. We may provide relevant order and financial records to our accountant and other service providers for these purposes.

Optional marketing

If you choose to receive promotional emails, we may send product news, offers and updates. Marketing is optional and is not required to make a purchase. Use the unsubscribe link in a promotional email or email tristenpem@outlook.com to opt out. You will still receive necessary messages about your orders and customer-service requests.

Service providers and disclosures

We share information as needed with providers that help us run the store, process payments, deliver orders, communicate with customers and maintain business records. These include GoDaddy, the payment provider selected at checkout, shipping carriers such as UPS, and accounting and business-software providers. We may also disclose information when required by law or reasonably necessary to address fraud, disputes or protect legal rights. Providers may handle information under their own privacy notices. See GoDaddy's privacy policy for information about its services.

Cookies and your choices

Use the cookie banner to accept or decline optional website tracking. Cookies needed for the cart, checkout and other essential functions may still be used. You can also manage cookies through your browser; blocking them may affect store features. GoDaddy provides site-traffic and performance information. Third-party payment or security services may collect technical information when you use them under their own privacy policies. Browser privacy signals are handled by the relevant platform or provider; the banner provides a direct choice about optional tracking on this site.

Retention and security

We keep information for as long as reasonably needed for the purposes described above, including fulfilling orders, maintaining accounting and tax records, resolving disputes and meeting legal obligations. We use reasonable safeguards and the security features of our service providers, but no online service can guarantee absolute security. Information may be processed in the United States or other locations where our providers operate.

Privacy requests and contact

Email tristenpem@outlook.com to ask about your information or request access, correction or deletion. We may need to verify your identity. Requests are handled subject to applicable law, and some records must be retained for accounting, tax, fraud prevention or other legal reasons. Marketing opt-out requests can be made at any time.

Our store is intended for adult customers and is not directed to children under 13. We may update this policy as our practices change; the revised version and date will appear on this page.